< Back to All Jobs

RELATIONSHIP OFFICER BRANCH BANKING

Shimla, Himachal Pradesh
Posted: 12 February, 2019

Job Descriptoin

RELATIONSHIP OFFICER BRANCH BANKING - 20885

Description
Position Title
Relationship Officer
Grade/Level
A3-B1

Vertical
Liability
Location
Branches

Business
Retail Branch Banking
Department

Organizational Relationships

Position Reporting to
Branch Manager

Direct Reports if any
NA

Job Purpose

Qualification
Graduate with Sales experience

Relevant Experience
3-5 years of Banking experience

Functional Competencies
Selling skills, Negotiation Skills, relationship management skills

Job Responsibilities

Financial Responsibilities
The main job of a RO is to work on deepening of Liability Branches where there are 500+ CASA Accounts with a balance of > Rs 5000

Customer Relationship Officers is expected to email/ contact/ meet existing clients to make them aware of new services or handle the phone call of someone experiencing a problem with his accounts with the bank.

Client Management and relationship management will be the main KRA for the RO

Increase business revenue.generating business through cross Sell / guiding the Clients for obtaining Loan, and introducing new products.

This job will be involve outdoor/field work along with Calling the customers . Key expectation is to manage the relationship at all the levels to have the desire out-puts

Going beyond the professional need of the customer by providing other products and
enhancement of customer value

Will act as Back-up to relationship managers holding HNI relationship

Responsible for customer complains & need to be resolved in the specific TAT & Ensure quality customer service is delivered

Non Financial Responsibilities
Responsible for ensuring a superior customer experience while on boarding accounts at the branch as well as smooth and efficient transactions for all customers.

Compliance & Risk Responsibilities
Effective follow up and taking regular reviews of team members to ensure meeting of business goals

Maintain highest standards of post sales contacts and service to key customers

Ensure ethical practices in acquisition and servicing

Provide product improvement feedback to Branch Manager/Product Manager


Key Responsibility

Responsible for planning and implementing sales and marketing activities within a branch or location in order to grow the Retail Liabilities business. Is responsible for expansion of business relationships and increase business from the existing relationships and Deepening the customer relationships

Supporting team members in achieving high calling and conversion rates.

Originate, Coordinate and Support sales campaigns & promotions of products


AU small Finance bank - 30+ days ago

How to Apply?

${notify}