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Program Associate

Bengaluru, Karnataka
Posted: 12 February, 2019

Job Descriptoin

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Program Specialist who shares Amazon's passion for the customer—someone who understands the importance of compelling programs in creating an overall seller experience.
In this role you will be working closely with sellers, seller support and business teams to identify issues faced by sellers and work with them to alleviate their issues. You will also partner with product management teams as well to identify long term features and programs to improve the seller and experience on Amazon.

Role and Responsibilities
  • Track weekly metrics and work with other teams to address performance issues and ensure metrics are within goals.
  • Work with operational teams to solve seller reported issues, and review and update SOP as required
  • Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
  • Create, manage and track marketing Campaigns. Interact with external vendors to create marketing collateral

BASIC QUALIFICATIONS


  • Bachelor’s degree in any discipline.
  • Strong written and oral communication skills in English
  • Proven ability to successfully thrive in an ambiguous environment and changing market conditions
  • Experience with performance metrics and process improvements
  • Consistent effort, intense commitment, and willingness to go above and beyond when needed. Ability to work effectively with tight deadlines in a fast-paced environment
  • Attention to detail and proven ability to manage multiple, competing priorities simultaneously


PREFERRED QUALIFICATIONS

  • Knowledge of SQL and Excel is a plus
  • Experience in troubleshooting/ problem-solving
  • 1+ years of experience in data-driven business operations processes/ Database management is an advantage

Amazon.com - 12 days ago

How to Apply?

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