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Network Operations Center Engineer II

Gurgaon, Haryana
Posted: 14 March, 2019

Job Descriptoin

Summary

Monitors all aspects of IQOR 24x7x 365 global IT infrastructures and is usually the first line of defense against any service unavailability.

Responsibilities

  • Regularly examines multiple monitoring systems for unexpected deviations.
  • Responds to alarms with well-defined procedures.
  • Escalates problems to the appropriate internal or external resource and follow up to resolution.
  • Assists System Engineers, DBAs, and network Administrators as requested on project or support tasks.
  • Manages SLAs while performing his/her daily activities.
  • Maintains quality records.
  • Performs maintenance on systems as needed.
  • Works with Telecommunication Service Providers to resolve escalated circuit problems to resolution.
  • Performs other duties as assigned.
  • Offers new ideas and suggestions for improvement.
  • Identifies and implements new practices and processes that are “best in field.”
  • Works effectively under pressure with constantly changing priorities and deadlines.
  • Must be proficient and knowledgeable in all areas related to the IT department functions.
  • Provides 24 x 7 Support as required.
  • Maintains positive relations with all employees encouraging them to suggest ways of improving IT systems.
  • Prepares and provides status updates of assigned project plans and schedules.
  • Develop technology and processes to automate monitoring processes and response.

Requirements

  • 3-7 years of work experience (preferably in NOC).
  • Should have understanding on both LAN and WAN technologies.
  • Knowledge of basics of Servers and networks (Routing Protocols, Firewalls, etc.)
  • Understanding of networking concepts and components (DNS, DHCP, proxy, switches, routers etc.)
  • Understanding of TCP/ IP and other networking protocols is essential.
  • Candidate should be willing to work in 24x7 rotating shifts.
  • Knowledge on tools like Nagios, Orion or any other monitoring tool would be preferred.
  • Any certification like CCNA, MCSE, MCP would be preferable
  • Experience in Remote troubleshooting and diagnosis of issues.
  • Should have worked in an organization of a similar scale and complexity.
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Very good Communication skills.
  • Results oriented, deadline driven.
  • Ambitious, has pride in his/her work and attention to detail.
  • Resilient. Responds positively to set-backs.
  • Good organizational, multi-tasking, and time-management skills.
  • Ability to prioritize.
  • Self-starter with an attitude to drive and the will to succeed, who takes initiatives.
  • Excellent interpersonal skills including the ability to interface and communicate with management and executive staff (internal as well as external).Qualifications:
  • 2-4 years of work experience (preferably in NOC).
  • Should have understanding on both LAN and WAN technologies.
  • Knowledge of basics of Servers and networks (Routing Protocols, Firewalls, etc.)
  • Understanding of networking concepts and components (DNS, DHCP, proxy, switches, routers etc.)
  • Understanding of TCP/ IP and other networking protocols is essential.
  • Candidate should be willing to work in 24x7 rotating shifts.
  • Knowledge on tools like Nagios, Orion or any other monitoring tool would be preferred.
  • Any certification like CCNA, MCSE, MCP would be preferable
  • Experience in Remote troubleshooting and diagnosis of issues.
  • Should have worked in an organization of a similar scale and complexity.
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Very good Communication skills.
  • Results oriented, deadline driven.
  • Ambitious, has pride in his/her work and attention to detail.
  • Resilient. Responds positively to set-backs.
  • Good organizational, multi-tasking, and time-management skills.
  • Ability to prioritize.
  • Self-starter with an attitude to drive and the will to succeed, who takes initiatives.
  • Excellent interpersonal skills including the ability to interface and communicate with management and executive staff (internal as well as external).

Education Requirement

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to sit and/or remain stationary for extended periods of time. Individual will be required to type and/or operate a computer and other office productivity machinery for extended periods of time. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to push, pull, lift or otherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

iQor.com


iQor - 30+ days ago

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