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IT Helpdesk Executive
Posted: 12 February, 2019
Progression Infonet -
30+ days ago
Coordinating among various stakeholders like engineers, customers and vendors.
Strict adherence to SLAs and ensuring ITIL-based approach in resolving issues and requests.
Shall be required to manage asset inventories and associated processes to ensure timely updates of asset additions, modifications, removals.
Regular Reporting to senior management; should be able to prepare and present MIS reports.
Able to handle basic technical calls and resolve them.
Leading the Service Desk Team for Attaining agreed SLA and optimum efficiency from Team Members.
Any Graduate or Diploma holder
Certification / Training:
Basic training in Hardware, Network, Operating Systems
Experience:Overall experience of 1 – 2 years in a Service Desk or Helpdesk role for an IT Based Organisation
Good knowledge and some exposure on Desktop level support and application support.
Knowledge:Exposure to Manage Engine or any other Helpdesk or Ticket Management tool
Hands-on with MS Office and especially reasonably good skills on MS Excel
Exposure to Level 1 support on Desktop or End-user support
Excellent understanding of IT Organisation with understanding of Technology and its components
Must have good verbal and written communication skills that can ensure completion of tasks within given timelines
Knowledge of ITIL based processes