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General Manager/Director Software -Service Support & Operation

Bengaluru, Karnataka
Posted: 15 March, 2019

Job Descriptoin

Dover is a diversified global manufacturer with annual revenue of approximately $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through three operating segments: Engineered Systems, Fluids and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of 26,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Roles & Responsibilities

1) Provide hands-on leadership with both technical & project management skills

2) Establish standard and procedures for cloud SaaS support and operations.

3) Track & report software quality at customers, SLAs, Incidents.

4) Hire and grow strong world class team

5) Provide a clear and objective vision for team to act on and ensures team members are performing at the needed level to successfully execute the goal

Technical Competencies

1).Strong communication & project management skills Experience building and leading high performing teams Highly collaborative and adaptable to work with several engineering teams to support multiple SaaS applications (IT and IoT).

2)7+ years of SaaS & cloud support. 15+ years of experience that includes software support and operations

3).Building teams from ground up, mentoring Experience managing in-house and vendor teams

4).Experience with incident management systems, cloud application support and operations. Highly experienced in establishing standard, processes and procedures for highly efficient SaaS support and operations.

Education Qualification: Minimum Qualification BE/BTech/ME/MTech – Computer science/ EE / ECE

Experience Range: 15 to 18 years

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: APAC : India : Karnataka : Bangalore || APAC : India : Maharashtra : Mumbai || APAC : India : Maharashtra : Navi Mumbai || APAC : India : Tamil Nadu : Chennai || APAC : India : Uttar Pradesh : Noida || APAC : India : West Bengal : Kolkata

Sub Division : Digital

Job Requisition ID : 27101

Dover Corporation - 8 days ago

How to Apply?