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Executive - Order Management / Logistics

Gurgaon, Haryana
Posted: 12 February, 2019

Job Descriptoin

Customer / Technical Support Executive will work hand in hand with our Customer Support Manager to answer all our incoming customer queries with patience, passion and positivity. You will be an integral part in following up processes to ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy. In the initial phase you'll work on multiple projects simultaneously, experience many parts of the business rapidly and get a chance to showcase your interpersonal skills.

Roles & Responsibilities

  • Resolve problems concerning logistics related queries
  • Collaborate with remote departments to implement logistic SOP with system, such as custom issues, import/export duties, order related info.
  • Responsible for the documenting and coordinating all orders for processing (details change requests/cancellations/updates/charges)
  • Ensuring proper order flow with compliance to updates (such us marketing updates/promotional campaigns)
  • Escalation Management - Complex case handling skills
  • Analytical approach to give equal emphasis on each case.
  • Process documentation, SLA and policy adherence
  • Provide customer service - proactively communicate with customers to increase customer satisfaction.
  • Monitoring and evaluation of all order issues
  • Perform other duties as necessary
  • Believe in doing things quickly while keeping an eye on the details
  • Is comfortable talking with customers and enjoy new technologies
  • Is eager to learn in a fast-moving environment
  • Have a passion for helping people eat fresh, healthy, home-made meals
  • Open to work in 24X7 environment.
  • Open to travel to our customer support office i.e Concentrix.

REQUIREMENTS

  • Believe in doing things quickly while keeping an eye on the details
  • Is comfortable talking with customers and enjoy new technologies
  • Is eager to learn in a fast-moving environment
  • Have a passion for helping people eat fresh, healthy, home-made meals
  • Open to work in 24X7 environment.
  • Open to travel to our customer support office i.e Concentrix.

Openspace Ventures - 30+ days ago

How to Apply?

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