< Back to All Jobs

Executive- Food Technology

Gurgaon, Haryana
Posted: 11 February, 2019

Job Descriptoin

DESCRIPTION

About us:

Zimplistic is a product design company inventing intelligent kitchen appliances that promote healthy eating through simplicity & automation.

Rotimatic is world's first fully automatic roti and flatbread making solution. For centuries women have spent time daily to make fresh rotis for their families, a task which is often described as a chore and a hassle. Rotimatic solves this problem and frees up people from the daily chore.

Responsibilities:

  • This person will be responsible for bridging the gap between Food tech and Technical customer support to ensure training, service levels and customer excellence. This role is a mix of food Tech and L3 tech support.
  • Responsible for all food tech related escalation queries of customer (no direct interaction with end customer).
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
  • Act as the highest escalation level for tech support.
  • Train tech support team on tech troubleshooting and hands on product knowledge
  • Coordinate with Food tech team in Singapore to understand new changes in firmware and cascade to entire team.
  • Support food tech with regular experiments on different recipes.
  • Compiling/checking product specifications.
  • Designing and conducting experiments and as well as to analyze and interpret data.
  • Establish product specifications and documentation


REQUIREMENTS

  • Must have good knowledge of food background especially flour and bakery to be able to respond to customer’s questions and concerns about rotimatic, different recipes and service.
  • Strong written and verbal communication skills,leadership qualities, people and team working skills.
  • Attention to detail and ability to work in a high pressure environment.
  • Should be open to work in shifts and rotational offs.

Experience :

  • Data analysis experience
  • Bachelor’s degree in Food science and technology/ chemistry/bakery
  • 0-2 Years of experience
  • Positive attitude and ability to multi task

Openspace Ventures - 30+ days ago

How to Apply?

${notify}