Executive- Food Technology
Zimplistic is a product design company inventing intelligent kitchen appliances that promote healthy eating through simplicity & automation.
Rotimatic is world's first fully automatic roti and flatbread making solution. For centuries women have spent time daily to make fresh rotis for their families, a task which is often described as a chore and a hassle. Rotimatic solves this problem and frees up people from the daily chore.
- This person will be responsible for bridging the gap between Food tech and Technical customer support to ensure training, service levels and customer excellence. This role is a mix of food Tech and L3 tech support.
- Responsible for all food tech related escalation queries of customer (no direct interaction with end customer).
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Act as the highest escalation level for tech support.
- Train tech support team on tech troubleshooting and hands on product knowledge
- Coordinate with Food tech team in Singapore to understand new changes in firmware and cascade to entire team.
- Support food tech with regular experiments on different recipes.
- Compiling/checking product specifications.
- Designing and conducting experiments and as well as to analyze and interpret data.
- Establish product specifications and documentation
- Must have good knowledge of food background especially flour and bakery to be able to respond to customer’s questions and concerns about rotimatic, different recipes and service.
- Strong written and verbal communication skills,leadership qualities, people and team working skills.
- Attention to detail and ability to work in a high pressure environment.
- Should be open to work in shifts and rotational offs.
- Data analysis experience
- Bachelor’s degree in Food science and technology/ chemistry/bakery
- 0-2 Years of experience
- Positive attitude and ability to multi task
Openspace Ventures - 30+ days ago
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