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Engineer - Enterprise Network Operations

Mumbai, Maharashtra
Posted: 12 February, 2019

Job Descriptoin

JOB DESCRIPTION

Job Title

Engineer – Enterprise Network Operations
Reporting
Manager – Network Operations

Department
Engineering and Operations

Location
Mumbai


1. PRE-REQUISITE:


  • Hands on troubleshooting experience in global enterprise LAN and WAN environment
  • Strong hands-on technical subject matter expertise on HP, Aruba, Cisco and Juniper platform
  • Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols, Routing protocols (EIGRP, OSPF, BGP) and Wireless technologies
  • Knowledge of Infoblox and QoS

2. RESPONSIBILITIES:


Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
  • 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
  • Ticket resolution – work and resolve on trouble tickets, handle ticket escalation
  • Queue Management – monitor ticket queue, ensure assignment/resolution and closure
  • Change Management – Work on complex customer changes and perform network maintenances
  • Performance tuning of Network devices and creation of Service Improvement Plans
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Planning and Perform upgrade of firmware
  • Work with Hardware/Software Vendors to resolve problems
  • Train and Mentor juniors
  • Act as an Subject Matter Expert for certain Network products
  • Interface with Global customers on calls and lead technical meetings
  • Assist is creation of Root Cause analysis (RCA)
  • Provide technical inputs for weekly/monthly customer service review reports

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB


CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.


4. EXPERIENCE:


3 - 6 years relevant experience

5. EDUCATION:


Engineering Degree/ Diploma for recognized University /Board


6. OTHER SKILLS:


  • Excellent communication skills – written as well as verbal
  • Passion to work on core technology platform
  • ITIL process awareness

File: Manager

NTT Global Networks - 30+ days ago

How to Apply?

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