Customer Relationship Management
Purpose/Objective: The purpose is to integrate people, processes and technology to maximize the relations of an organization with all types of customers. It entails acquiring and developing knowledge about one’s customers and using this information across the various touch points to balance revenue and profits with maximum customer satisfaction.
Roles & Responsibilities:
Ensure outstanding customer satisfaction by maintaining strong working relationships.
Guide and lead members to deliver products/services that meet or exceed the customer requirements.
Handle issues throughout the implementation project cycle in a timely and accurate fashion.
Manage and train resources to ensure quality and consistency of service to customers.
Schedule and conduct status meetings with appropriate development resources and customers.
Provide proper response and cooperation to customers on time.
Assist sales team in business acquisitions, planning, retention and management.
Maintain complete and accurate customer correspondence data.
Assist in making major business decisions.
Develop and update customer related reports.
Managing customer/client relationships to build a reputation for excellent service and generate repeat business.
Negotiate and manage agreements through business contract process.
Create online videos, training guides, FAQs, WebEx training sessions etc, to benefit all customers.
Identify and develop problem solving methodologies to resolve customer issues.
Experience, Skills and Qualifications:
Education and Experience:
You should possess at least a Bachelors Degree or MBA in Marketing with at least 1 Year of relevant experience.
Exposure to post sales Techniques in Real Estate Sector.
Handling stress Team work
Problem solving and complaints handling
Data entry & basic computer skills
Understanding of Human psychology
Basic Performance Skills
Oral Communication skills
Interpersonal Warmth Ability to memorize protocol and guidelines
Time Management skills
Management of personal emotions
Situation evaluation and analysis
Respect towards customers
Ability to identify and anticipate needs
Flexibility Creativity Dependability
DHRUTHI - 30+ days ago
How to Apply?