Analyst, Training & Quality
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Job Description Section
Job Description – Quality Analyst - Lead / Career Level – 10
Location – Hyderabad, India
Experience – At least 1 year as a QA.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
Process Information- Policy & Enforcement team work on videos and comments to monitor policy violation on the online platform
Roles & Responsibilities –
Graduate in Any Discipline
Responsible for monitoring contacts
Responsible for preparing and providing feedback to agents
Data analysis and making designated reports/decks
Participating in internal & external calibrations
Communication to heighten awareness and focusing on importance of positive customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being followed
Identifying operational / training issues and helping team in fixing these gaps
Generic & Behavioral Skills –
- Knowledge of Contact Centre methodologies and operational principles
- Advanced knowledge of MS products, particularly Excel
- Excellent communication skills
- Analytical – Able to analyze data and draw insights
- High level of accuracy and attention to detail
- Innovative and able to influence others
- Excellent process knowledge
- Interpersonal and communication skills
- Preferably from a voice process
- Shift-Time Details: 24 * 7
Qualification – Any Graduate (mandatory)
'Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic .
Concentrix - 4 months ago
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