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Analyst, Training & Quality

Pune, Maharashtra
Posted: 14 March, 2019

Job Descriptoin

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism

Job Description – Quality Analyst FLP

Location – Pune , India

Experience – 2 to 3 years of German Language

Roles & Responsibilities

  • Responsible for monitoring contacts
  • Responsible for preparing and providing feedback to agents
  • Data analysis and making designated reports/decks
  • Participating in internal & external calibrations
  • Communication to heighten awareness and focusing on importance of positive customer experience
  • Making recommendations and driving improvement
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Reduce learning curve and help enhance product/process knowledge of new joinees
  • Ensuring that internal policies, procedures, and compliance regulations are being followed

General and Specific skills:

  • Analytical and logical reasoning & numerical skills
  • Strong team leadership, motivation and training skills
  • Very good verbal and communication skills
  • Experience in handling complex situations
  • Expertise in Excel and PowerPoint
  • Basic knowledge of six sigma and quality tools
  • B2.2 Level and Above

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic .

Concentrix - 4 months ago

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