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Analyst, Training & Quality

Visakhapatnam, Andhra Pradesh
Posted: 14 March, 2019

Job Descriptoin

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description Section

Job Description – Quality Analyst - Lead / Career Level – 10

Location – Vizag, India

Experience – At least 1 year as a QA.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.

Educational Qualification: Graduate (any field)

Job Responsibilities:

High performance delivery on all quality parameters.
Audit chats/email interactions on Product/process, Communication and soft skills parameters.
Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
Data analysis and making designated reports/decks.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Communicate to heighten awareness and focus on importance of positive customer experience.
Make recommendations and drive improvement.
Reduce learning curve and help enhance product/process knowledge of new joinees.
Ensure that internal policies, procedures, and compliance regulations are being followed.
Customer/Client Interactions.
By using knowledge of process, proactively identify areas of concern & highlight to the change Team.
Prepare TNA , publish and execute for 100% closure.
Real Time Support (Production/Live Support) on the floor as per the business requirement.

Desired Skills:

Must have the ability to work under pressure.
Understanding of Audit & Coaching process.
Excellent writing and comprehension skills.
Extremely good verbal & written communications skills.
Technical knowledge of English communication - sentence construction, grammar, punctuation etc.
Ability to observe, analyze and give constructive feedback.
Presentation, Feedback & Coaching skills.
Hands on experience on MS-Office; preferably on MS-Excel, Power Point.
Customer orientation.
Customer Service Attitude.
Effective problem solving skills.
Highly energetic & enthusiastic.
Interpersonal skills and Team work
Analytical Skills / Quantitative skills
Data Handling / data interpretation
Process orientation & structured thinking.
Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational) with no fixed week offs. Should be flexible about working on weekly offs when required

Disclaimer:-

'Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic .


Concentrix - 4 months ago

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