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Analyst- Client Relationship Management (CRM Salesforce) - Clients & Industries - Hyderabad

Hyderabad, Telangana
Posted: 12 February, 2019

Job Descriptoin

SCAM ALERT: Caution against fraudulent job offers! More Info × SCAM ALERT Caution against fraudulent job offers! We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte India (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made.

Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte. We would like to clarify that: At Deloitte, ethics and integrity are fundamental and not negotiable.We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.We have not authorised any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.We consider candidates only on merit and that we provide an equal opportunity to eligible applicants.No one other than an authorised official of Deloitte is permitted to confirm any job offer from Deloitte.Anyone who at any time has made or makes any payment to any party against promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorised or fraudulent actions or engagements.We encourage jobseekers to exercise caution.

If you have queries about the veracity of a job offer you have received which relates to Deloitte or would like to report a fraud with regard to job offers with Deloitte, please send an email to [email protected] Analyst – Campaign Management - Deloitte Support Services India Private LimitedThe role of the Analyst is to support various marketing administration activities and help various teams in UK to achieve their business goals. The analyst will work as a part of an extended UK team in order to establish strong working relations. The primary function of this role is to contact and organization research, executive and board members research, track marketing activities, contact and organization updates, support marketing teams with ad-hoc request and produce management reporting. Work you’ll do As a part of this team, you will be involved with: Perform contact and organization research and update the CRMPerform executive and board members researchTrack data cleansing activities to produce management reportsUpdating and maintaining client hierarchyOpportunity management and cleansingManage ad-hoc request to support various marketing groupMaintain and update process documents.Basic VBA skill to automate redundant workProduce reports from data available in CRMDeliver excellent service in line with process requirements and ensure service level agreements are met.Provide an employee focused experience through the timely and accurate completion of queries and activities.Record and maintain accurate activity information tracking through to timely closure.Escalate more complex queries to the Team Leader or specific cases to the appropriate marketing team.Take responsibility for keeping up to date on Deloitte policy and process developments.Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.Ensure compliance with appropriate Data Protection legislation always.Contribute to wider projects and initiatives as required.

Liaison with other Clients & Industries teams as appropriate Work Location: HyderabadShift Timings: 11 AM to 8 PMThe teamThe Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services. QualificationsRequired: Any Graduate/ MBA in Marketing and/or Business 1-3 years’ experience in the relevant skillsPrevious contact cleansing and management experience with multiple stakeholders across regionsWorked on contact, organization and, executive & board member researchExcellent communication skills Excellent knowledge of Microsoft Excel and Office suitePrevious experience of basic reporting and VBA Preferred: Knowledge of contact/account research, data cleansing basic reporting and VBAManage multiple clients in different time-zonesKnowledge of MS office (Advance Excel)Knowledge of CRM and Marketing Automation tools How you’ll growAt Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way.

No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in IndiaBenefitsAt Deloitte, we know that great people make a great organization.

We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Deloitte’s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.

Learn more about Life at Deloitte.Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Deloitte’s impact on the world. “Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates.

DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities.

In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including: Deloitte & Touche LLPDeloitte Consulting LLPDeloitte Financial Advisory Services LLPDeloitte Tax LLP Requisition code: E19HUANASP-UKCRM
Deloitte - 25 days ago

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